SHIPPING POLICY
Effective Date: 18/06/2026
Thank you for shopping with AshleyTech Enterprises. We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for information regarding processing times, shipping fees, delivery timelines, and in-store purchases.
1. Order Processing
All orders are processed within 1–5 business days after payment confirmation.
Orders placed on weekends, public holidays, or outside business hours will be processed on the next business day.
During peak periods, promotions, holidays, or unforeseen circumstances, processing times may be slightly extended. Customers will be notified if significant delays occur.
2. Shipping Charges
Shipping fees are calculated based on the delivery destination, package size, weight, and shipping method selected.
The applicable shipping fee will be clearly displayed at checkout before payment is completed.
3. Free Shipping Offer
AshleyTech Enterprises offers FREE shipping on all orders above KES 80,500.
Free shipping applies only to qualifying orders after discounts have been applied and may be limited to specific delivery regions at our discretion.
4. Delivery Time
Delivery times vary depending on the customer’s location and the selected shipping method.
Estimated delivery periods are as follows:
- Nairobi and surrounding areas: 1–3 business days
- Major towns and cities within Kenya: 2–5 business days
- Remote locations: Delivery times may be longer depending on courier availability and accessibility
Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including weather conditions, transportation disruptions, public holidays, and courier delays.
5. Delivery Areas
We deliver across Kenya through trusted courier and logistics partners.
For locations outside standard service areas, additional delivery arrangements or charges may apply. Customers will be contacted if special arrangements are required.
6. Order Tracking
Where available, tracking information will be provided once an order has been dispatched.
Customers may also contact our support team for updates regarding the status of their shipment.
7. Delivery Delays
While we strive to meet all estimated delivery timelines, AshleyTech Enterprises shall not be held liable for delays caused by:
- Courier service disruptions
- Adverse weather conditions
- Public holidays
- Security concerns
- Incorrect shipping information provided by the customer
- Events beyond our reasonable control
8. Incorrect Shipping Information
Customers are responsible for providing accurate delivery details.
AshleyTech Enterprises will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information.
9. In-Store Purchases & Collection
Customers are welcome to visit our physical store and purchase products directly.
For in-store purchases and collections, no shipping charges will apply.
Store Location:
AshleyTech Enterprises
Gaberone Plaza, Gaberone Road, 4th Floor, Shop A17
Nairobi, Kenya
Customers choosing in-store pickup will be notified when their order is ready for collection.
10. Contact Information
For shipping inquiries, order status updates, or delivery assistance, please contact us:
AshleyTech Enterprises
📞 Call/WhatsApp: +254 725 166 166
✉️ Email: info@ashleytechenterprises.co.ke
📍 Gaberone Plaza, Gaberone Road, 4th Floor, Shop A17, Nairobi, Kenya
By placing an order with AshleyTech Enterprises, you agree to the terms outlined in this Shipping Policy.