RETURN & EXCHANGE POLICY
Effective Date: 18/06/2026
Welcome to AshleyTech Enterprises. Customer satisfaction is important to us, and we strive to ensure that every product purchased meets your expectations. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.
1. Return Eligibility
Customers may request a return within 14 calendar days from the date of delivery or collection of the product.
To qualify for a return, the item must:
- Be returned within the 14-day return period.
- Be in the same condition as received.
- Be unused and free from physical damage, scratches, dents, or signs of wear.
- Include all original accessories, manuals, cables, packaging, and documentation.
- Have the original purchase receipt, invoice, or proof of purchase.
AshleyTech Enterprises reserves the right to inspect all returned items before approving a refund or exchange.
2. Non-Returnable Items
The following items are not eligible for return unless they are defective upon delivery:
- Software products and digital licenses.
- Customized or special-order products.
- Products damaged through misuse, negligence, accidents, or unauthorized repairs.
- Items missing original packaging, accessories, or proof of purchase.
- Products returned after the 14-day return period.
3. Exchange Policy
We offer exchanges within 14 calendar days of purchase, subject to stock availability.
Eligible products may be exchanged for:
- The same item if defective.
- A different item of equal value.
- A higher-value item upon payment of the price difference.
If the desired replacement product is unavailable, customers may choose an alternative product or wait for restocking.
4. Return Shipping & Fees
Customers are responsible for all return shipping, courier, transportation, and handling costs associated with returning products to AshleyTech Enterprises.
Original shipping fees, delivery charges, installation fees, and handling costs are non-refundable unless the return is due to an error on our part.
We recommend using a trackable shipping method, as AshleyTech Enterprises is not responsible for items lost or damaged during return transit.
5. Inspection & Approval Process
Once a returned item is received:
- Our team will inspect the product to verify its condition and eligibility.
- Customers will be notified of the inspection outcome.
- Approved returns or exchanges will proceed to processing.
Products that do not meet our return requirements may be rejected and returned to the customer at the customer’s expense.
6. Processing Time
Approved returns and exchanges are processed within 1–7 business days after the returned item has been received and inspected.
Processing times may vary depending on product type, stock availability, and payment provider requirements.
7. Defective or Damaged Products
If you receive a product that is defective, damaged, or incorrect:
- Contact us immediately upon receipt.
- Provide your order number and clear photos of the issue.
- Our support team will review the claim and provide instructions for return or replacement.
AshleyTech Enterprises may repair, replace, or exchange defective products depending on the manufacturer’s warranty terms and product availability.
8. Refund Method
Where a refund is approved, it will be issued through the original payment method whenever possible.
Refund processing times may vary depending on the payment provider, bank, or mobile money service used.
9. Warranty Claims
Certain products sold by AshleyTech Enterprises may be covered by a manufacturer’s warranty. Warranty claims are separate from this Return & Exchange Policy and will be handled according to the applicable warranty terms.
Customers may be required to provide proof of purchase for all warranty-related requests.
10. Contact Information
For any return, exchange, or refund inquiries, please contact us:
AshleyTech Enterprises
📍 Location: Gaberone Plaza, Gaberone Road, 4th Floor, Shop A17, Nairobi, Kenya
📞 Call/WhatsApp: +254 725 166 166
✉️ Email: info@ashleytechenterprises.co.ke
By making a purchase from AshleyTech Enterprises, you acknowledge and agree to the terms outlined in this Return & Exchange Policy.